All the waiters by the pool and at the beach worked very hard and provided great drinks and nothing that seemed cheap or watered down. Everyone from our maid, our butler, the pool & beach service staff, restaurant servers and entertainment staff made this trip one we will never forget. Sometimes they could be insistent, coming to see you many times a day.It is very annoying.Restos One of the most positive thing at this hotel was the restaurants.All of them were very good even the buffet and the service was excellent .The Italian restaurant which is located on the 12 th floor was our favorite, is superb, the meals delicious and the service outstanding.One night after having had a very bad day with all the disturbance mentioned above, we went to that restaurant and wanted a very quiet table.After having mentioned this to the hostess at the entrance, the maitre d’hotel Oswaldo came to see us and said that he was going to take care of us with a meal prepared especially for us.He brought the chef Inigo to our table to ask us what we wanted to eat that was not on the menu..At the end of our meal, the maitre d’hotel came back to our table again with the chef to ask us how it was going with that delicious meal and the wine to go with it. At one point those people were making so much noise that we left after trying to get some help from one of the employees that we saw standing outside the door he didn’t seemed to be working at this pool but there wasn’t anybody else to ask , he did nothing and we left.After this and some other disagreements, we thought that this hotel was far more too noisy for us and that it was a big mistake to have chosen it for a peaceful vacation.We paid for the Preferred Club because we got the impression it was going to be the best and our understanding of this hotel before we arrived was that the pool on the 12floor was a place to have some quiet time. - See 13,864 traveler reviews, 16,174 candid photos, and great deals for Secrets The Vine Cancun at Tripadvisor. Answer 1 of 5: Arriving at STV on 1st Aug from London - Can anyone let me know what "added extras" are in a preferred room? We had a Junior Suite on the preferred club level, Floor 22. This was the case when the pool employee who was checking the entries was not working during the week (around 4 days during the week when we were staying there).At the beginning of the week, the pool employee was doing a great job looking for the Preferred guests by asking them their room number to see if they were indeed members of the Preferred Club. My husband and I visited Secrets the Vine from October 8 – October 15, 2016. Is there premium alcohol available? Merci Ricardo (sommelier) des découvertes que nous espérons bientôt voir sur les tablettes de la SAQ. The staff at this resort was very courteous, the food was delicious with a wide variety of choices, entertainment choices were well put together and professionally done. We went to the market place on our first morning for breakfast and tried Dragons the day after, i would say Dragons is quieter but the food is equally as good so we chose to eat there for the rest of the trip. Prenez le contrôle de votre page pour répondre gratuitement aux avis, mettre à jour votre page et bien plus encore. Parmi les attractions à proximité, il y a HRoof (0,3 km), Club 91 (0,4 km) et Playa Ballenas (0,2 km). Secrets The Vine Cancun, Cancún Photo : Preferred Club pool area - Découvrez les 50 088 photos et vidéos de Secrets The Vine Cancun prises par des membres de Tripadvisor. Retorno del Rey, Lot 38 + 38-b. This was the case when the pool employee who was checking the entries was not working during the week (around 4 days during the week when we were staying there). And what extra you get for this. Book early and get the best rates, and something to look forward to all year. Each evening (and each time they saw us) Maria or Tamara asked if we needed anything and made sure I had all the ice I wanted for my “coke light” (their version of diet coke). On the negative side, there is a lot of people selling things on the beach and they come to your chair to sell you things like hats, beach wears, cigars etc. Ce n'est pas l'établissement qu'il vous faut ? , Bravo et merci à l’équipe de cet hôtel ! There was 3 other pools on the ground level with music and action but it wasn’t enough for some people who did manage to disturb others with their loud behavior and by coming to the pool on the 12 th floor. Secrets The Vine Cancun, Cancún Photo : Preferred Club floor - Découvrez les 50 137 photos et vidéos de Secrets The Vine Cancun prises par des membres de Tripadvisor. We loved the variety of options so that there was something for everyone’s taste at every meal. Personnel très courtois. Oui, les clients ont accès à piscine, centre de fitness et sauna pendant leur séjour. Quelques photos fournies par VFM Leonardo. 5* Secrets The Vine Cancun September - October 2021 ️ 07 Nights | All-Inclusive ️ Flying from various UK airports Book now from £1389pp. possède 497 chambres comprenant un coffre-fort et des peignoirs. Cordialement Awa. Secrets The Vine Cancun (All-Inclusive Resort, Mexico) - Walkthrough and Montage - Duration: 32:22. We had a Junior Suite on the preferred club level, Floor 22. I loved being down at the lower pools with all the entertainment. Upgrade to a Preferred Club Deluxe Ocean View Room from £11pppn Why you'll love this holiday ‍‍ Award winning Adult Only hotel ⛱️ Beachfront Answer 1 of 26: We are going to Secrets the Vine for our honeymoon in June and was wondering if anyone had any ideas of how much it would cost to upgrade to the Preferred Club? Upgrade to a Preferred Club Deluxe Ocean View Room from £11pppn Why you'll love this holiday ‍‍ Award winning Adult Only hotel ⛱️ Beachfront Je recommande à 100% La sélection de vin est incroyable. Équipées d'une télévision à écran plat, d'une climatisation et d'un réfrigérateur, les chambres du Secrets The Vine Cancun offrent tout le confort dont vous avez besoin. But around the 4 th day of our stay, we noticed that she wasn’t there anymore and that nobody was replacing her. )The highlight of our trip was taking part in releasing 274 baby sea turtles into the ocean. De nombreux voyageurs aiment visiter Ruines El Rey (Zona Arqueologica El Rey) (2,0 km) et Scorpion’s Temple (2,4 km). We did have an issue with our air conditioner (we like our room super cold!) The bathroom was spacious with double-sink and separate shower.A Nespresso coffee machine and the fridge was refilled each day.The only negative thing concerning the room was the noise that you can hear coming from the closing of the doors when people were coming in their rooms, sometimes late at night.Preferred ClubWe would not choose again the Preferred Club because we witnessed that the access to the pool on the 12 th floor was not reserved to members of the Preferred Club as we thought when we booked but to anyone. Everything worked like a well oiled machine at this adults-only, all-inclusive resort. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Affichez plus de questions et réponses sur cet hôtel de la part de la communauté Tripadvisor. The hotel has four pools, including a stunning infinity pool exclusively for Preferred Club guests and located on the 12 th floor. He always greeted us by name and made us feel like part of the family. We also ventured off the resort to shop at Kulkulcan Mall, Luxury Avenue Mall, La Isla Shopping Village and we also visited Isla Mujueres. And the staff did that and more. Early Booking Bonus. Stay Les types de chambre peuvent varier. We had an especially good experience with our two wonderful butlers, Maria and Tamara a few words cannot express how much their presence enhanced our positive experience. We were immediately greeted with champagne and seated in the lounge area with a relaxing fireplace and comfy couches. more. We would definitely like to return to Secrets the Vine as soon as possible and hope to see our butlers Tamara and Maria when we return. Oui, parking gratuit et service de voiturier sont à la disposition des clients. His co-workers are also to be mentioned: Cesar, Erick, Bernabe and Brianda.ConclusionWe won’t be returning at this hotel, even though there were some good things and next time we would choose a quieter hotel.More. Preferred Club We went on a second honeymoon and Secrets the Vine was the perfect choice for us. For unending romance on your getaway, upgrade to the Preferred Club where additional perks complement ... Sixth Night Free at Secrets The Vine Cancun. My parents belong to the am resort club so we have stayed at most of the secrets preferred clubs. Kukulcan Km. Nous avons passé un agréable séjour ! Staying there was an experience we'll never forget. I have read somewhere they have sun cream, toothpaste etc. Please see our partners for more details. Caractéristiques de Secrets The Vine Cancun, Blvd. Dolce greeted us each day as we headed down for breakfast to make sure we had everything we needed or to answer any questions we had.The lounge on the 21st floor was a nice touch. See 13,920 traveler reviews, 16,763 candid photos, and great deals for Secrets The Vine Cancun, ranked #8 of 243 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. J’ai tout simplement adorer mon voyage j’y retournerais demain matin, super sejour du 10 fevrier au 17 dans la chambre 2418 super hôtel franchement personnel au top toujours le sourire prêt à aider à renseigner hotel est magnifique très grand beaucoup de restaurants on avait une grande chambre grand balcon vue sur la mer la piscine au 13eme étage splendide chambre propre ménage fait tous les jours la douche dans la chambre la classe, Confidentialité et utilisation des cookies, Tripadvisor Plus Subscription Terms & Conditions, Hôtels proches de la Secrets The Vine Cancun, Hôtels de Cancún avec tarifs hebdomadaires, Hôtels proches de la Oneline Beauty Clinic, Hôtels proches de la Culinary Center: Restaurant and Cooking School, Hôtels proches de la Jungle Tour Barracuda, Hôtels proches de la Sea Passion Catamaran, Hôtels proches de la Universidad Interamericana Para El Desarrollo Sede Tizimin, Hôtels proches de la Instituto Tecnologico de Tizimin. We had an especially great experience at Dragons (the Asian restaurant) with our server Mariel; she was especially kind and helpful. Nourriture parfaite et variée. All rooms and suites feature one king or two queen size beds with custom headboards, a sleek private terrace or balcony, luxury bathroom wrapped in white glass, complimentary mini-bar and much more. Pouvez-vous citer quelques services disponibles dans Secrets The Vine Cancun ? We would not choose again the Preferred Club because we witnessed that the access to the pool on the 12 th floor was not reserved to members of the Preferred Club as we thought when we booked but to anyone. Quels sont les restaurants proches de Secrets The Vine Cancun ? And what extra you get for this. The bathroom was spacious with double-sink and separate shower. Thank you It was so easy to pop in for a drink or light snack as we transitioned from a day at the beach/pool to getting ready for dinner at one of the delicious restaurants.The selection of food offered at the resort was top notch. The door to that pool was wide opened for anyone to come in and use that pool without being members of the Preferred Club.This is one thing not to have that privilege that we paid for but having people partying and drinking in the pool, shouting and getting drunk is an another thing. The adults-only Secrets The Vine Cancun is smack bang on a soft white beach, where the hotel lays out rows of sunloungers overlooking the sea. Would definitely stay there again. AMResorts is a collection of luxury resort destinations, each with its own unique personality. We are actually going back next summer for our 20th and are not doing preferred (booking on our own and want the master suite). A Nespresso coffee machine and the fridge was refilled each day. Our only regret was that we didn't stay longer. Topless sunbathing is not allowed anywhere at Secrets The Vine Cancun, including the beach. And what extra you get for this. Une mention spéciale à Mr SORIN le manager de ce joyau que nous avons eu la chance de croiser avec beaucoup d’humilité et sympathie ! Can't wait to try another Secrets resort! We had a Junior Suite on the preferred club level, Floor 22. This was the case when the pool employee who was checking the entries was not working during the week (around 4 days during the week when we were staying there). Il y a d'autres endroits à choisir dans la région de Cancún. (typically hard to accommodate 5 women! Nous vous en sommes très reconnaissant merci pour cet accueil chaleureux ! Kukulcán Km. Again like I said, I don’t think it’s worth it for the vine. We enjoyed all of those outings and felt comfortable using the taxis and buses as needed. Hôtel est tout simplement wow service impeccable respect des mesures sanitaire plus plus . The resort is both great for R&R (if you need it after a full day of exploring Cancun) or for mingling and getting your party on. Answer 1 of 15: Is the preferred club worth the extra money? Zona Hotelera Cancun, Q. Roo C.P. It wasn’t the case unfortunately. Ponctuez votre séjour à Cancún d'une dégustation de ribs local dans l'un des restaurantes alentours, comme The Surfin Burrito, Porfirio's Cancún ou Bubba Gump Shrimp Co.. Si vous souhaitez explorer Cancún, faites une visite à Avenida Kukulkan, qui est situé non loin du Secrets The Vine Cancun. Answer 21 of 26: We are going to Secrets the Vine for our honeymoon in June and was wondering if anyone had any ideas of how much it would cost to upgrade to the Preferred Club? And what extra you get for this. The service on all levels was wonderful and I would like to personally name a few individuals that went above and beyond with their exceptional service.Pool service – Jorge, NorbertoBeach service – TeresaOverall experience - Juan Manuel Maldonado Chulin – he showed us the time of our lives by allowing us to interact with the sea turtles! In my opinion the pc is only worth it if you like the view. L’équipe et la direction de l’hôtel sont à l’écoute des clients. 14.5 Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancún 77500 Mexique, Afficher les 17 offres à partir de 368 $US. The events staff was great and we enjoyed a cooking demonstration/class, a fire and light show, a cabaret show, and a Mariachi band with traditional Mexican dancers and bingo. Secrets The Vine Cancun dispose-t-il d'une navette d'aéroport ? It was both our first visit to Cancun and our first time using an all-inclusive resort. Le personnel est vraiment aux petits soins , la nourriture est saine et très variée ! The only negative thing concerning the room was the noise that you can hear coming from the closing of the doors when people were coming in their rooms, sometimes late at night. Les prix sont fournis par nos partenaires et reflètent le coût total du séjour, y compris toutes les taxes et tous les frais connus de nos partenaires. Si vous êtes véhiculé, sachez que le Secrets The Vine Cancun propose parking gratuit. 77500 Mexico . Équipées d'une télévision à écran plat, d'une climatisation et d'un réfrigérateur, les chambres du Secrets The Vine Cancun offrent tout le confort dont vous avez besoin. Answer 1 of 26: We are going to Secrets the Vine for our honeymoon in June and was wondering if anyone had any ideas of how much it would cost to upgrade to the Preferred Club? Perfection is the word to describe it and we would like to thank them for all they did. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Situé non loin de Scorpion’s Temple (2,4 km), le Secrets The Vine Cancun est parfait pour découvrir les différentes attractions de Cancún. My wife and I just got back from the vine last week. At the beginning of the week, the pool employee was doing a great job looking for the Preferred guests by asking them their room number to see...Stay We stayed at this hotel for one week from April 11 to April 18 2016.We chose the Preferred Club especially because of the access to a pool located on the 12 th floor and describe to be reserved for members of the Preferred Club, those who have paid an extra and their rooms are located from the 21 th to 28 th floor. Dine Your Way. The tile floor and doors that did not have a slow close mechanism could be quiet loud during the morning hours, if you are light sleeper this could be an issue for you. If you want a 5 Star all inclusive hotel in Cancun then you cannot go wrong with this hotel, we were even given spanish lessons by the pool!We did the full moon dinner on the beach and it was just fabulous, our waiter for the evening was brilliant, constantly topping up water, wine etc, can't be an easy job all of that walking in the sand with dishes etc but he was so happy.I cannot fault any of the staff, its so refreshing to go to a location where all the staff are happy in their jobs, they remember your names, what you drink, where you like sitting, just fabulous.Would definitely go back as relaxation and a good time is guaranteed. I have never seen a smile that big on my Mom’s face and can’t thank the staff at this hotel enough for that experience. Quelles options de boisson et nourriture sont disponibles à Secrets The Vine Cancun ? Les chambres donnent sur un balcon aménagé. Bienvenue au Secrets The Vine Cancun, un établissement de choix pour les voyageurs comme vous. My husband and I visited Secrets the Vine from October 8 – October 15, 2016. Phone: 1.866.GOSECRETS. Answer 11 of 26: We are going to Secrets the Vine for our honeymoon in June and was wondering if anyone had any ideas of how much it would cost to upgrade to the Preferred Club? Le Secrets The Vine Cancun vous offre le meilleur de Cancún à votre portée, pour un séjour parfait en tous points. Salut j’ai séjourner au secret du 8 août au 15 août 2020 j’avais beaucoup hésité à voyager avec la covid mais je ne regrette absolument pas . The experience as a whole would not have been near as phenomenal if not for interacting with the staff of the hotel. Vous pourrez même rester connecté grâce au wi-fi gratuit. We don't want to buy these things if they are provided. There are too many to go into detail, however, during our stay we were able to dine at each of the restaurants, cafés as well as order room service and none of them disappointed! Hi Guys here's a review of the preferred junior suite ocean view room while I stayed at Secrets The Vine in Mexico, Cancun. 5* Secrets The Vine Cancun September - October 2021 ️ 07 Nights | All-Inclusive ️ Flying from various UK airports Book now from £1389pp. She also explained all the amenities and asked about our preferences for the mini fridge, we mentioned we only drank diet sodas and from that point forward let the staff know how they should fill the fridge. My husband and I stayed at this resort for our honeymoon and we really enjoyed it. It didn’t happened to us because we always brought our things with us.You have to get down some stairs to get on the beach and there is a security guard who ask you your room number before you go down. We stayed preferred club on the 26th floor honeymoon suite and we got lots of sun facing south which we enjoyed. Bienvenue au Secrets The Vine Cancun, un établissement de choix pour les voyageurs comme vous. Y a-t-il de quoi faire de l'exercice dans Secrets The Vine Cancun ? Popular attractions Aquaworld and Cancun Interactive Aquarium are located nearby. We stayed at this hotel for one week from April 11 to April 18 2016.We chose the Preferred Club especially because of the access to a pool located on the 12 th floor and describe to be reserved for members of the Preferred Club, those who have paid an extra and their rooms are located from the 21 th to 28 th floor. Quelles sont les attractions populaires proches de Secrets The Vine Cancun ? Vous cherchez un complexe touristique (tout compris) de luxe à Cancún ? Stay at this 5-star luxury hotel in Cancun. Thank you La piscine sur le toit et le petit déjeuner contribueront à rendre votre séjour encore plus spécial. Secrets The Vine Cancun - Optional All-Inclusive. The customer service was beyond exceptional. The resort is beautiful, modern but not stark. Our guests praise the pool and the helpful staff in our reviews. It was both our first visit to Cancun and our first time using an all-inclusive resort. Affichez tous les services de l'établissement. Preferred Club Les principaux équipements des chambres incluent minibar, climatisation et télévision à écran plat. Secrets The Vine Cancun propose-t-il des services d'affaires ? Everything was then going nicely, peace and quiet around that pool, and even offering guests some books to read. J'ADORE LE DIVERTISSEMENT, TANIA EST UN EXCELLENT ANIMATEUR ET DANSEUR, ANGEL UN EXCELLENT DANSEUR, CARLOS ET EMMANUEL. All pools offer ocean views and loungers, though past guests have complained of loungers being reserved early in the morning. They were professional, happy, and friendly and helped us with anything we asked and took initiative to help us in ways we didn’t expect. All rooms and suites feature one king or two queen size beds with custom headboards, a sleek private terrace or balcony, luxury bathroom wrapped in white glass, complimentary mini-bar and much more. Chaque chambre bénéficie d'une décoration et d'un ameublement personnalisés. Le personnel est super accueillant et souriant la nourriture est parfaite et pour tout les goûts . Cette version de notre site internet s'adresse aux personnes parlant français en France. Vous pourrez même rester connecté grâce au wi-fi gratuit. Si vous habitez un autre pays ou une autre région, merci de choisir la version de Tripadvisor appropriée pour votre pays ou région dans le menu déroulant. We were met by Dolce, our butler for our week stay, who handled our check in, personally escorted us to our rooms and explained all of the amenities they had to offer.We were on the 25th floor and although we had a side facing room, the view of the ocean and the bay side were breathtaking. And what extra you get for this. Affichez tous les restaurants à proximité. La plage est plus que turquoise avec un sable blanc . The food at the resort was definitely above average, but the desserts in particular were divine. Consultez nos partenaires pour en savoir plus. Review tags are currently only available for English language reviews. Our room was immaculate and fully stocked with beverages and snacks to hold us over while unpacking and getting ready for each day. The staff was beyond excellent; they were friendly, attentive and helpful. Secrets The Vine Cancun - Adults Only All-Inclusive Resort Secrets The Vine Cancun offers 495 chic, flawless guestrooms and suites complete with Italian porcelain floors and teak wood furnishings. Y a-t-il des sites historiques proches de Secrets The Vine Cancun ? They provided directions and helpful information about getting around town on buses, taxis, etc. Now $321 (Was $̶9̶3̶7̶) on Tripadvisor: Secrets The Vine Cancun, Cancun. La propreté est de taille en cette période de COVID! Affichez toutes les attractions à proximité. We would not choose again the Preferred Club because we witnessed that the access to the pool on the 12 th floor was not reserved to members of the Preferred Club as we thought when we booked but to anyone. Le complexe touristique (tout compris) dispose de nombreux atouts, tels qu'un service de chambre et une conciergerie. Parmi les services les plus populaires, il y a wi-fi gratuit, petit déjeuner inclus et piscine. We also greatly enjoyed sitting out on the covered patio “vine lounge” where the bartender Julio was happy and attentive –as were the waiters in that area. Mexico and Dominican Republic Vacation Videos 2,617 views The only somewhat negative experience at the resort, was the lack of noise dampening via carpets or other furnishings in the hall on the floor of our room. plus. Réservez en ligne avec Vacances WestJet dès aujourd'hui. Secrets The Vine Cancun propose-t-il des services de nettoyage ? Les clients peuvent profiter de petit déjeuner inclus, restaurant et salon pendant leur séjour. Je suis content d'avoir passé 14 jours dans l'un des meilleurs hôtels de Cancun où le traitement, la nourriture est excellente, le personnel est formidable. The staff educated us on the process of the mother laying the eggs, to them hatching on hotel beach property to properly releasing them into the ocean. We stayed in PC the last 2 weeks of January and felt that it was worth the extra cost. info.sevcu@secretsresorts.com. Thank you Just arrived back from Secrets the Vine and what an amazing place, we cannot fault anything, the food, the service and the staff were all incredible, the staff around the pool are constantly asking if everything is ok, drinks were constantly being topped up, they couldn't do enough for you.